Frequently asked questions
1) Is it an online store on this site ?
Toucanican is a brand name and a site where you can find our latest designer’s bags including HosannArt and Ribbon Station. You can click into the shops for showcases, and treat it as an offline shop for now.
If you wish to purchase online, please click the below platform.
2) How to purchase offline ?
Please click “Payment method” for details.
3) Any other payment method for overseas customers ?
Please click “Payment method” for details
4) Any other charge for overseas purchase ?
Please be advised that the customers will be held responsible for any international shipments which may be subject to customs or import duties and taxes. We do not have control over these charges. As customs policies and import duties vary widely from country to country.
Taxes and duties are calculated according to shipping destination. DDU (Delivery Duty Unpaid) destination defaults, the product prices displayed are exclusive of all taxes and duties. Destination countries may levy taxes on customers’ purchased goods which customers should be responsible for. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.
5) Any consequences if recipient refuses to receive the parcel ?
In the case that the recipient refuses to receive the parcel. The order will be returned to
Hong Kong and will not be re-shipped. Relevant expenses (round-trip shipping, customs,
etc) will be deducted from the refund.
6) Wholesale or any distribute partnership possibility ?
If overseas customers would like to do wholesale of distribute our products in your country, we are very much welcome any business partners, together develop the market with us. Please email us individually for details, at the same time, please provide your local logistic forwarder for us to follow up with the shipment procedure.